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FAQ

ACCOUNT MANAGEMENT

What account types do you offer?

I cannot submit my verification request (I received a 500 error)

How do I change my email address?

I am not receiving email notifications from Cratos

How do I change my phone number?

How do I change my residential address?

My personal/corporate information changed. What do I need to do?

SECURITY

Is it safe to use Cratos?

How can I make my account more secure?

I can’t login to my account or my account password/email was changed without me. What do I need to do?

VERIFICATION

Identity Verification

How do I verify a personal account?

How do I verify a corporate account?

DEPOSIT OPTIONS

How do I transfer funds to the Cratos bank account?

What is a SEPA transfer?

How do I deposit funds via a SEPA transfer?

What is an International Wire Transfer?

How do I deposit funds via an International Wire Transfer?

How long does a bank deposit usually take?

Where is my deposit?

Why did I receive less than the amount I transferred?

What is a third-party deposit?

I have an account at an EU bank. Can I deposit USD through SEPA?

How do I deposit funds via debit or credit card?

Card purchase: Troubleshooting

Bitcoin deposit

Bitcoin Cash deposit

Litecoin deposit

Ether (ETH) deposit

XRP deposit

What happens if I send XRP to the IOU wallet address intended for USD and BTC

WITHDRAWAL OPTIONS

Bank withdrawal

How long does it take for a withdrawal to be credited to my bank account?

Who pays the withdrawal fee?

How to withdraw Bitcoin?

How long does it take for a BTC withdrawal to be processed?

How to withdraw Bitcoin Cash?

How long does it take for a BCH withdrawal to be processed?

How to withdraw Litecoin?

How to withdraw ETH?

Can I withdraw my ETH to an ICO address?

How to withdraw XRP?

TRADING OPTIONS

Instant order

Who pays the withdrawal fee?

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