FAQ
I cannot submit my verification request (I received a 500 error)
2020-11-11 23:29
ACCOUNT
Please try uploading your documents again. The request is successfully submitted when the status in the section changes to "PENDING".
Do not refresh/close the page before the request is submitted. Otherwise, the upload process may be interrupted.
Also make sure that your files are in JPG, PNG or PDF file formats and not larger than 5MB.