FAQ

How do I deposit funds via debit or credit card?

DEPOSIT OPTIONS
  • Login to your Cratos account.
  • Go to ‘Request’.
  • Select the ‘Bank Card’ option and indicate the currency in which you wish to replenish your account (EUR/USD);
  • Click ‘Buy;
  • In the opened application for a deposit with an exchange, indicate:
  • Transfer currency;
  • Cryptocurrency to exchange the transfer to;
  • Transfer amount;
  • After filling in all the data, take a close look at fees, timeframe and limits. (If the transaction limit is exceeded, additional documents may be required*).
  • Agree to the terms by clicking on the checkboxes;
  • Click the ‘Buy’ button.
  • You will be redirected to a secure page for entering bank card details, confirm the purchase;
  • After the payment, you will be redirected to the application card page, where the status of your application will be displayed.
  • If necessary, upload additional documents to the application card.

The received cryptocurrency will be credited instantly after the payment to your cryptocurrency account in the specified exchange currency. If you have not yet created a crypto wallet for the exchange currency, the system will automatically create it and credit the cryptocurrency. Don't worry, this will be done free of charge.

If your card uses a different currency from the specified one, the amount will be automatically converted to the currency specified in the application.

*The system may ask you to upload additional documents to the ‘Compliance’ column in the application card.

Fees for Cratos deposits and withdrawals using a bank card can be viewed here and depend on your account type.