- Login to your Cratos account.
- Go to ‘Exchange’.
- Select a wallet and cryptocurrency that you wish to exchange;
- Select the fiat currency you wish to exchange to;
- Enter the exchange amount in cryptocurrency;
- Select the withdrawal method (SEPA/SWIFT);
- After entering all the data, take a close look at the fees, timeframe and limits. (If the transaction limit is exceeded, additional documents may be required*).
- Agree to the terms by clicking on the checkboxes;
- Click the 'Buy' button.
- In the opened request for withdrawal with exchange, indicate:
- Enter the details of your bank account to which you plan to withdraw fiat funds or select it from the created template;
- Click the 'Confirm' button.
- If necessary, upload additional documents to the card of the created withdrawal request*.
- Wait for the confirmation of the transfer from our side and expect payment;
*The system may ask you to upload additional documents to the ‘Compliance’ column in the application card.
Make sure that you have entered all the details of your bank account correctly. If the bank account is not active/frozen or incorrect bank details are specified, we will refund your funds in cryptocurrency, which was subject to exchange to fiat, with deduction of fines and fees (according to the User Agreement).
Withdrawals are made only to a bank account that belongs to you or your company, depending on the type of account. In case you provided a third-party bank account, we perform a reverse conversion into cryptocurrency and credit it to your wallet, with deduction of fines and fees (according to the User Agreement).
Please note that Cratos does not store your fiat funds. When creating a request for an exchange of cryptocurrency to fiat funds, you agree to exchange your funds before the end of the transaction day when the funds were credited (according to the User Agreement).
Fees for deposits and withdrawals for Cratos SWIFT/SEPA transfers can be viewed here and depend on your account type.