Why did I receive less than the amount I transferred?

Some banks need corresponding or intermediary banks to process wire transfers, and this may include additional charges. The intermediary bank will deduct the fee from the transferred amount, which is why the amount you receive on your Cratos account can be less than the amount you have sent.

The fee charged on our end is always listed in the “Compliance” section of your account or in the request card for a deposit, if we are talking about a specific amount. For more details on intermediary bank fees, please contact your bank.